Loop

Privacy Policy

Last updated: 8 December 2025

This Privacy Policy explains how Loop ("we", "us", "our") collects, uses, and protects your information when you use the Loop mobile and web application (the "App").

The App is operated by Michael Joyce. You can contact us at support@loopappsupport.com if you have any questions about this policy.

1. Information we collect

1.1 Account and profile information

When you create an account or sign in, we may collect:

Email address
Name or display name
Profile photo or avatar
Date of birth (to verify you are over the minimum age)
Gender, orientation, and interests (so we can suggest matches)

1.2 Location information

Loop is a location-aware app. With your permission, we collect approximate and/or precise location information from your device to:

Show you nearby venues and activity
Power "people you might like who are nearby"
Estimate when you are inside a particular venue

You can turn off location permissions at any time in your device or browser settings, but some features of the App may not work without location access.

1.3 Usage data and app analytics

We may collect information about how you use the App, such as:

Pages or screens you view
Buttons you tap and features you use
Session length and general device information

1.4 Content you share

When you use the App, you may provide:

Comments or "vibe checks" about venues
Venue ratings
Photos of venues you visit
Messages you send in chats and introductions

Some of this content may be visible to other users of the App (for example, public venue comments and ratings), while private messages are only visible to the participants in that conversation.

2. How we use your information

We use your information to:

Provide, maintain, and improve the App and its features
Match you with other users based on your profile and interests
Show you nearby venues and activity based on your location
Enable messaging, introductions, and other social features
Detect and prevent abuse, spam, or content that breaks our rules
Communicate with you about updates, changes, or safety or security issues

3. Legal bases (where applicable)

Where data protection laws apply (for example, in the UK/EEA), we typically rely on the following legal bases:

Contract: to provide the App and its features to you.
Consent: for optional things like location access and certain types of marketing.
Legitimate interests: to maintain and improve the App, keep it safe, and understand usage.
Legal obligations: where we need to comply with a law or regulation.

4. How we share your information

We do not sell your personal data. We may share information:

With service providers who help us run the App (for example, hosting, analytics, storage, or authentication). These providers are only allowed to use your data to provide services to us.
With other users when you choose to share content, such as profile information, venue comments, ratings, or messages.
For legal reasons if we reasonably believe disclosure is needed to comply with a law, regulation, or legal process, or to protect the rights, property, or safety of us, our users, or others.

5. Data retention

We keep your information for as long as necessary to provide the App and its features, and for other legitimate and lawful purposes (such as security, fraud prevention, and legal compliance). We may anonymise or aggregate data so it can no longer be linked back to you personally.

6. Your rights

Depending on where you live, you may have rights over your personal data, such as:

Accessing the personal data we hold about you
Correcting inaccurate or incomplete information
Deleting your account and personal data (in some cases)
Objecting to or restricting certain types of processing
Withdrawing consent where we rely on consent

To exercise these rights, contact us at support@loopappsupport.com. We may need to verify your identity before processing your request.

7. Children

Loop is intended for adults. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the App. We do not knowingly collect personal data from children.

8. International transfers

The App may use services that store or process data in other countries. Where required, we take steps to ensure that appropriate safeguards are in place for these transfers.

9. Security

We use reasonable technical and organisational measures to protect your information. However, no online service can be completely secure, and we cannot guarantee absolute security.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We'll change the "Last updated" date at the top when we do. In some cases, we may also notify you in the App or by email.

11. Contact us

If you have questions about this Privacy Policy, contact:

Email: support@loopappsupport.com
Website: https://loopappsupport.com
Postal address: INSERT POSTAL ADDRESS HERE

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